RECOGNIZED EFQM ASSESSOR

BECOME AN EFQM CERTIFIED ASSESSOR

ABOUT THE TRAINING

This 4-day intensive training is the final step in the EFQM Assessor qualification, equipping participants with the skills to conduct strategic assessments, apply EFQM’s diagnostic tools, and provide impactful feedback to enhance organizational excellence and sustainable growth.

MASTERING EFQM EXCELLENCE ASSESSMENT

This program equips participants with practical skills to conduct EFQM assessments through hands-on experience using a real company case study. They will master essential tools like RADAR and the Business Matrix Advanced for both internal and external evaluations, gain strategic insights to drive performance improvements, and learn to deliver value-adding feedback that fosters long-term success and sustainable growth across any organization.

WHO SHOULD ATTEND?

EXPERTS READY TO DRIVE EXCELLENCE FORWARD

This course is designed for individuals who have completed the EFQM Foundation Certification and wish to become accredited EFQM Assessors. It is ideal for: Business leaders (CEOs, COOs, Department Heads); Consultants & Quality/Excellence Executives; Heads of Planning & Organizational Development Professionals; Individuals looking to conduct internal or external EFQM assessments.

WHY ATTEND?

Earn a globally recognized certification that advances your career while building critical assessment skills to support business excellence. Learn to analyze organizational ecosystems, identify strategic priorities, apply EFQM’s advanced diagnostic tools, and deliver impactful feedback that drives continuous improvement and long-term success.

COURSE MODULES

Topics include:
– The Role of the Assessor: key responsibilities and competencies
– Understanding the Organization: analyzing an organization’s ecosystem, strategy, and operations
– Creating Hypothese: developing strategic assumptions to guide assessments
– Understanding the EFQM Criteria: applying EFQM principles to evaluate organizational excellence
– Tutor Review of Pre-work: expert guidance on assessment preparation
– Applying RADAR: using EFQM’s diagnostic tool for performance evaluation
– Site Visit Interviews & Role Play: practicing stakeholder engagement and validation
– Identifying Strengths & Areas for Improvement: pinpointing key performance insights.
– Scoring: applying EFQM scoring for objective evaluations.
– Feedback Report: preparation & Delivery
– Continuing Professional Development: advancing as a certified EFQM Assessor.